Refunds may be issued under specific circumstances including failure to deliver work by the agreed deadline, significant deviation from the original brief after revisions, or duplicate payment.
Refunds are not available once the final document has been delivered and accepted, for changes of mind after work has commenced, or when the student fails to provide necessary information or feedback within the agreed timeframe.
Partial refunds may be offered when only a portion of the delivered work does not meet the agreed requirements, as determined by our quality assurance team.
To request a refund, contact our support team within 7 days of the issue with your order details and reason. We will review your request and respond within 3–5 business days.
Approved refunds are processed within 7–14 business days to the original payment method.
If you disagree with a refund decision, you may escalate the matter by emailing our management team at info@oxfordassignmentexperts.com.